This is Extraco's customer service model that serves as the foundation for the customer experience at our affiliate bank. The training sets the standards for newly hired employees and provides quality refreshment of the basics of excellent service for existing employees, creating a consistent experience for all customers.

Learners are engaged through scenario based activities to reinforce the importance of providing consistent, courteous service.  Utilizing the tips and tools in this training sets employees up for success and differentiates the experience they provide.